Disputes and fraud * * @property string $id Unique identifier for the object. * @property string $object String representing the object's type. Objects of the same type share the same value. * @property int $amount Disputed amount. Usually the amount of the charge, but it can differ (usually because of currency fluctuation or because only part of the order is disputed). * @property BalanceTransaction[] $balance_transactions List of zero, one, or two balance transactions that show funds withdrawn and reinstated to your Stripe account as a result of this dispute. * @property Charge|string $charge ID of the charge that's disputed. * @property int $created Time at which the object was created. Measured in seconds since the Unix epoch. * @property string $currency Three-letter ISO currency code, in lowercase. Must be a supported currency. * @property string[] $enhanced_eligibility_types List of eligibility types that are included in enhanced_evidence. * @property (object{access_activity_log: null|string, billing_address: null|string, cancellation_policy: null|File|string, cancellation_policy_disclosure: null|string, cancellation_rebuttal: null|string, customer_communication: null|File|string, customer_email_address: null|string, customer_name: null|string, customer_purchase_ip: null|string, customer_signature: null|File|string, duplicate_charge_documentation: null|File|string, duplicate_charge_explanation: null|string, duplicate_charge_id: null|string, enhanced_evidence: (object{visa_compelling_evidence_3?: (object{disputed_transaction: null|(object{customer_account_id: null|string, customer_device_fingerprint: null|string, customer_device_id: null|string, customer_email_address: null|string, customer_purchase_ip: null|string, merchandise_or_services: null|string, product_description: null|string, shipping_address: null|(object{city: null|string, country: null|string, line1: null|string, line2: null|string, postal_code: null|string, state: null|string}&StripeObject)}&StripeObject), prior_undisputed_transactions: ((object{charge: string, customer_account_id: null|string, customer_device_fingerprint: null|string, customer_device_id: null|string, customer_email_address: null|string, customer_purchase_ip: null|string, product_description: null|string, shipping_address: null|(object{city: null|string, country: null|string, line1: null|string, line2: null|string, postal_code: null|string, state: null|string}&StripeObject)}&StripeObject))[]}&StripeObject), visa_compliance?: (object{fee_acknowledged: bool}&StripeObject)}&StripeObject), product_description: null|string, receipt: null|File|string, refund_policy: null|File|string, refund_policy_disclosure: null|string, refund_refusal_explanation: null|string, service_date: null|string, service_documentation: null|File|string, shipping_address: null|string, shipping_carrier: null|string, shipping_date: null|string, shipping_documentation: null|File|string, shipping_tracking_number: null|string, uncategorized_file: null|File|string, uncategorized_text: null|string}&StripeObject) $evidence * @property (object{due_by: null|int, enhanced_eligibility: (object{visa_compelling_evidence_3?: (object{required_actions: string[], status: string}&StripeObject), visa_compliance?: (object{status: string}&StripeObject)}&StripeObject), has_evidence: bool, past_due: bool, submission_count: int}&StripeObject) $evidence_details * @property bool $is_charge_refundable If true, it's still possible to refund the disputed payment. After the payment has been fully refunded, no further funds are withdrawn from your Stripe account as a result of this dispute. * @property bool $livemode Has the value true if the object exists in live mode or the value false if the object exists in test mode. * @property StripeObject $metadata Set of key-value pairs that you can attach to an object. This can be useful for storing additional information about the object in a structured format. * @property null|string $network_reason_code Network-dependent reason code for the dispute. * @property null|PaymentIntent|string $payment_intent ID of the PaymentIntent that's disputed. * @property null|(object{amazon_pay?: (object{dispute_type: null|string}&StripeObject), card?: (object{brand: string, case_type: string, network_reason_code: null|string}&StripeObject), klarna?: (object{reason_code: null|string}&StripeObject), paypal?: (object{case_id: null|string, reason_code: null|string}&StripeObject), type: string}&StripeObject) $payment_method_details * @property string $reason Reason given by cardholder for dispute. Possible values are bank_cannot_process, check_returned, credit_not_processed, customer_initiated, debit_not_authorized, duplicate, fraudulent, general, incorrect_account_details, insufficient_funds, noncompliant, product_not_received, product_unacceptable, subscription_canceled, or unrecognized. Learn more about dispute reasons. * @property string $status Current status of dispute. Possible values are warning_needs_response, warning_under_review, warning_closed, needs_response, under_review, won, or lost. */ class Dispute extends ApiResource { const OBJECT_NAME = 'dispute'; use ApiOperations\Update; const REASON_BANK_CANNOT_PROCESS = 'bank_cannot_process'; const REASON_CHECK_RETURNED = 'check_returned'; const REASON_CREDIT_NOT_PROCESSED = 'credit_not_processed'; const REASON_CUSTOMER_INITIATED = 'customer_initiated'; const REASON_DEBIT_NOT_AUTHORIZED = 'debit_not_authorized'; const REASON_DUPLICATE = 'duplicate'; const REASON_FRAUDULENT = 'fraudulent'; const REASON_GENERAL = 'general'; const REASON_INCORRECT_ACCOUNT_DETAILS = 'incorrect_account_details'; const REASON_INSUFFICIENT_FUNDS = 'insufficient_funds'; const REASON_PRODUCT_NOT_RECEIVED = 'product_not_received'; const REASON_PRODUCT_UNACCEPTABLE = 'product_unacceptable'; const REASON_SUBSCRIPTION_CANCELED = 'subscription_canceled'; const REASON_UNRECOGNIZED = 'unrecognized'; const STATUS_LOST = 'lost'; const STATUS_NEEDS_RESPONSE = 'needs_response'; const STATUS_UNDER_REVIEW = 'under_review'; const STATUS_WARNING_CLOSED = 'warning_closed'; const STATUS_WARNING_NEEDS_RESPONSE = 'warning_needs_response'; const STATUS_WARNING_UNDER_REVIEW = 'warning_under_review'; const STATUS_WON = 'won'; /** * Returns a list of your disputes. * * @param null|array{charge?: string, created?: array|int, ending_before?: string, expand?: string[], limit?: int, payment_intent?: string, starting_after?: string} $params * @param null|array|string $opts * * @return Collection of ApiResources * * @throws Exception\ApiErrorException if the request fails */ public static function all($params = null, $opts = null) { $url = static::classUrl(); return static::_requestPage($url, Collection::class, $params, $opts); } /** * Retrieves the dispute with the given ID. * * @param array|string $id the ID of the API resource to retrieve, or an options array containing an `id` key * @param null|array|string $opts * * @return Dispute * * @throws Exception\ApiErrorException if the request fails */ public static function retrieve($id, $opts = null) { $opts = Util\RequestOptions::parse($opts); $instance = new static($id, $opts); $instance->refresh(); return $instance; } /** * When you get a dispute, contacting your customer is always the best first step. * If that doesn’t work, you can submit evidence to help us resolve the dispute in * your favor. You can do this in your dashboard, but if you prefer, * you can use the API to submit evidence programmatically. * * Depending on your dispute type, different evidence fields will give you a better * chance of winning your dispute. To figure out which evidence fields to provide, * see our guide to dispute types. * * @param string $id the ID of the resource to update * @param null|array{evidence?: array{access_activity_log?: string, billing_address?: string, cancellation_policy?: string, cancellation_policy_disclosure?: string, cancellation_rebuttal?: string, customer_communication?: string, customer_email_address?: string, customer_name?: string, customer_purchase_ip?: string, customer_signature?: string, duplicate_charge_documentation?: string, duplicate_charge_explanation?: string, duplicate_charge_id?: string, enhanced_evidence?: null|array{visa_compelling_evidence_3?: array{disputed_transaction?: array{customer_account_id?: null|string, customer_device_fingerprint?: null|string, customer_device_id?: null|string, customer_email_address?: null|string, customer_purchase_ip?: null|string, merchandise_or_services?: string, product_description?: null|string, shipping_address?: array{city?: null|string, country?: null|string, line1?: null|string, line2?: null|string, postal_code?: null|string, state?: null|string}}, prior_undisputed_transactions?: (array{charge: string, customer_account_id?: null|string, customer_device_fingerprint?: null|string, customer_device_id?: null|string, customer_email_address?: null|string, customer_purchase_ip?: null|string, product_description?: null|string, shipping_address?: array{city?: null|string, country?: null|string, line1?: null|string, line2?: null|string, postal_code?: null|string, state?: null|string}})[]}, visa_compliance?: array{fee_acknowledged?: bool}}, product_description?: string, receipt?: string, refund_policy?: string, refund_policy_disclosure?: string, refund_refusal_explanation?: string, service_date?: string, service_documentation?: string, shipping_address?: string, shipping_carrier?: string, shipping_date?: string, shipping_documentation?: string, shipping_tracking_number?: string, uncategorized_file?: string, uncategorized_text?: string}, expand?: string[], metadata?: null|array, submit?: bool} $params * @param null|array|string $opts * * @return Dispute the updated resource * * @throws Exception\ApiErrorException if the request fails */ public static function update($id, $params = null, $opts = null) { self::_validateParams($params); $url = static::resourceUrl($id); list($response, $opts) = static::_staticRequest('post', $url, $params, $opts); $obj = Util\Util::convertToStripeObject($response->json, $opts); $obj->setLastResponse($response); return $obj; } /** * @param null|array $params * @param null|array|string $opts * * @return Dispute the closed dispute * * @throws Exception\ApiErrorException if the request fails */ public function close($params = null, $opts = null) { $url = $this->instanceUrl() . '/close'; list($response, $opts) = $this->_request('post', $url, $params, $opts); $this->refreshFrom($response, $opts); return $this; } }